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General Questions

If I order, how long will it take for you to ship my order?

Please note this website is not a stock list.

If it's in stock and sitting on the shelf then as long as we receive your order before 2PM GMT we will dispatch it the same day.

If you want your T-Shirt super quick for birthdays, anniversaries etc then hopefully please check with us via telephone or email us to check its availability. We can upgrade your delivery time to next day (UK only) so you can make sure your t-shirt arrives in time, but you will have to call or email us to arrange this with us as this option is not available online. When we receive your order and we know the item is temporarily out of stock we will email you within 10 minutes to give you an idea of when we expect it back in to stock, and when you can expect to receive your T-Shirt. We work to the Distance Selling Regulations which state we have up to 28 days to deliver your T-Shirt to you, but if it looks like your order will take as long as that we will be in contact with you to let you know what's happening with it.

We've been doing this long enough and have been fans long enough to know that choice is everything. As we offer the widest and best range of the finest T-Shirts from across the world some orders can take longer than others. We know that some bigger companies can sometimes beat us on delivery times, but this is usually because they are part of a big corporate company, or don't really care about the t-shirts they are selling - 9 times out of 10 they only offer the same designs as every other t-shirt site.

Why do some of my orders from 8Ball take longer than my last order?

We are continually finding new suppliers for best the t-shirts from around the globe so with the range and choice we offer it's almost impossible to keep all of the great designs in stock all the time. We know you choose 8Ball because you're as much a fan of music, TV, movies and t-shirts as we are and you know you can find the best t-shirts on the internet at 8Ball, so hopefully you want that hard to find t-shirt enough to sometimes wait a little longer. We get huge import shipments from all over the world every 1-2 weeks with re-stocks & new designs, so if the t-shirt you ordered is not in stock at the time of ordering then it soon will be. We will always email you when we receive your order to let you know the expected delivery time. For example, some of the reasons your order may not be immediately available:

Some of our designs are unique and custom made for your order and if out of stock can take 7 days from receiving your order to dispatch.
If the items on your order are from the UK but out of stock they normally take 7-10 days to arrive with you. Sometimes some designs need to be reprinted by the supplier which can delay our restock program.
If your order is an import design, then they are harder to come by and can take a little longer. This is because they have further to travel.

Many of our t-shirts are made by specialist companies who only do small print runs, so when we run out of stock it can take a little longer for re-stock to arrive. We use these companies because they can offer us and you a far more unique t-shirt than you get at most other t-shirt stores, and we like supporting smaller, more independent minded companies and artists. Whatever the status of your order we will let you know when you can expect it from the time of ordering, how long it will take, up to the point that we send it out to you, that way you know what's going on with your order at every stage. So hold tight, when your hard to find t-shirt arrives you'll know only you and other 8Ball customers will be wearing it!

What are your shipping costs?

These can be found on our delivery policy page

Help! I've forgot my dad/friend/dog's birthday and I know they'd love one of your T-Shirts. Can I get it sent next day delivery?

Enquire about a specific tshirt and if we can rush an order through for you

Can I order over the phone?

Sure, please call us on 0844 322 1212 (UK only) between 9am - 5.30pm

I'm not sure if my order went through? How can I find out if it did?

If you successfully placed an order then you should have received a confirmation email. Please also check your junk mail as some spam filters may block automated emails.

You can also log in to your account and see if your order is shown as confirmed.
If you do not have an email, or cannot see a confirmed order in your account, then your order has not gone through.

You can also check with our customer services on 0844 322 1212 (UK only) between 9am - 5.30pm.

I've only received part of my order, where's the rest of it?

If you've ordered more than one item then depending on stock levels we will dispatch the parts of your order we have at any one time. Check your emails regularly as you will receive a copy of the sales invoice for items dispatched, which if necessary will show the 'Items remaining on your order'. If everything is available on your order then we will send it either Recorded Delivery or Special Delivery depending on its value for insurance purposes. Otherwise we will send individual items on your order First Class mail. The price you pay for postage when ordering is the price you pay, we don't charge you extra for shipping items on your order individually. We don't have access to your card details at any time so it's impossible to for us to.

What size are your t-shirts?

See our size guide for more information

I live abroad and I'm not sure what the UK price for my order is in my local currency. How do I find out?

The value of your order will be shown at the checkout stage with approximate Euro and US Dollar rates.

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Please make sure you are using the correct email address you registered with, you can get a password reminder emailed to you here

If you are still having problems please enquire

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