Help

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Frequent Asked Questions

Ordering from 8Ball = Choice!

We started 8Ball back in 1998 because we couldn’t find the t-shirts we wanted. This is what we do, we look to offer new ranges of t-shirts that regular t-shirt stores don't, can't and won't offer. We've been doing this long enough and have been fans long enough to know that choice is everything. As we offer the widest and best range of the finest T-Shirts from across the world some orders can take longer than others. We know that some bigger companies can sometimes beat us on delivery times, but this is usually because they are part of a big corporate company, or don't really care about the t-shirts they are selling - 9 times out of 10 they only offer the same designs as every other t-shirt site. The reason they can turn it around quicker is because all their suppliers are in the one place - how lazy is that?

We pride ourselves on our independent status and we are continually finding the best t-shirts from around the globe. Sure, if an item is out of stock you might not get your t-shirt the next day, but with the range we offer its almost impossible to keep all of the great designs in stock all the time. We know you choose 8Ball because you're as much a fan of music and t-shirts as we are and you know you can find the best t-shirts on the internet at 8Ball, so hopefully you want that hard to find t-shirt enough to sometimes wait a little longer. If you are impatient for your hard to find t-shirt then email or call us before ordering and we can always let you know its availability. Otherwise maybe you should try somewhere else and get the same t-shirt everyone else is wearing!

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If I order, how long will it take for you to ship my order?

If it’s in stock and sitting on the shelf then as long as we receive your order before 2PM GMT we will dispatch it the same day. If you want your T-Shirt super quick for birthdays, anniversaries etc then hopefully you noticed the prompt before selecting your payment option to check with us via telephone or email as to its availability. We can upgrade your delivery time to next day (UK only) so you can make sure your t-shirt arrives in time, but you will have to call or email us to arrange this with us as this option is not available online. When we send out our mail order catalogue we will be holding more stock of the items in the catalogue. In any case, when we receive your order and we know the item is temporarily out of stock we will email you straight back to give you an idea of when we expect it back in to stock, and when you can expect to receive your T-Shirt. By law we have up to 28 days to deliver your T-Shirt to you, but if it looks like your order will take as long as that we will be in contact with you to let you know what’s happening with it. We want you to feel informed.

Why do some of my orders from 8Ball take longer than my last order?

We are continually finding new suppliers for best the t-shirts from around the globe so with the range and choice we offer its almost impossible to keep all of the great designs in stock all the time. We know you choose 8Ball because you're as much a fan of music, TV, movies and t-shirts as we are and you know you can find the best t-shirts on the internet at 8Ball, so hopefully you want that hard to find t-shirt enough to sometimes wait a little longer. We get huge import shipments from all over the world every 1-2 weeks with re-stocks & new designs, so if the t-shirt you ordered is not in stock at the time of ordering then it soon will be. We will always email you when we receive your order to let you know the expected delivery time. For example, some of the reasons your order may not be immediately available:

• Some of our designs are unique and custom made for your order and if out of stock can take 7 days from receiving your order to dispatch.
• If the items on your order are from the UK but out of stock they normally take 7-10 days to arrive with you. Sometimes some designs need to be reprinted by the supplier which can delay our restock program.
• If your order is an import design, then they are harder to come by and can take a little longer. This is because they have further to travel.

Many of our t-shirts are made by specialist companies who only do small print runs, so when we run out of stock it can take a little longer for re-stock to arrive. We use these companies because they can offer us and you a far more unique t-shirt than you get at most other t-shirt stores, and we like supporting the little guy, because at the end of the day that's what we are too. Whatever the status of your order we will let you know when you can expect it from the time of ordering, how long it will take, up to the point that we send it out to you, that way you know what's going on with your order at every stage. So hold tight, when your hard to find t-shirt arrives you'll know only you and other 8Ball customers will be wearing it!

What are your shipping costs?

We calculate your shipping costs by weight, and will send your order in whichever bracket it falls in the table below. If your order gets sent separately then we will send it First Class Mail. You will only ever be charged the amount you paid at the time of ordering. We do not have access to your card information and cannot charge you any more postage costs.

Help! I’ve forgot my dad/friend/dog’s birthday and I know they’d love one of your T-Shirts. Can I get it sent next day delivery?

Sure, as long as we know when, we will do everything we can to get it to you. We can send you your order Special Delivery which is guaranteed delivered to you before 12pm the following day, but will cost a bit extra. However this will be dependent on stock levels and availability. Give us a call on 0844 322 1212 and we can let you know, or we can even offer an alternative we think may be suitable.

Can I use Paypal to pay?

Yes. You can pay through PayPal. If you don't have a PayPal account you will be asked for your payment details.

Can I order over the phone?

Yes. Call us on 0844 322 1212 between 9.30am and 5pm Monday – Friday GMT.

I'm not sure if my order went through? How can I find out if it did?

You should receive a confirmation email from us soon after ordering. If you didn’t get one then chances are your spam filters are blocking the our email, or your order didn’t complete. Paypal orders can take a little longer to process than card payments to go through, as Paypal is an external site to 8Ball.co.uk. To complete the order correctly you will need to see the order confirmed screen on 8Ball.co.uk and also receive your confirmation email. If you are not sure if your order has processed properly please log in to your account on the 8Ball website, your order should be displayed there. If it isn’t then please email us at mailorder@8Ball.co.uk.

I have not received my order. Where is it?

It’s important that if you ordered online you gave a valid email address that you check regularly. We operate mainly via email, and will send you expected delivery date updates regularly. See below for a guide of delivery times:

• UK: We post all our orders from £10.00 - £34.00 by First Class Mail. All orders over £35.00 goods value will be sent by Royal Mail recorded delivery on a First Class Mail service (unless you have contacted us to arrange for guaranteed Next Day Special Delivery service). While the majority of orders sent this way will arrive between 1-3 days it can take up to 5 days after despatch to be delivered. These are the guidelines the Royal Mail provide us with, and which we have to adhere to if you contact us. If your order has been sent Recorded Delivery then please check that you have not been left a card by the Royal Mail to arrange for a redelivery of your package. If it doesn't arrive after 15 days your item may have gone missing in the post. If so please get in touch with us once 15 days have elapsed since you received your dispatch confirmation and we will be happy to provide you with replacements or for a refund. You also may need to allow for UK Bank Holidays.
• EUROPE: Deliveries to most European countries are sent priority air mail and will be delivered approximately 4-7 days after shipment from UK. If you have not received it after 15 days have elapsed since your shipping confirmation, email us and we'll organise a reshipment. The exception to this is Norway, where items are sometimes held up at customs, for that reason we advise Norwegian customers that deliveries can take up to 2 weeks and we'd ask you to wait that long before contacting us.
• USA & Rest of the World: Deliveries to America and the Rest of the World can take anything from 5 - 20 days. The average time seems to be 10 days. If you have not got your order 20 days after your shipping confirmation, get in touch and we'll reship for you.

If it's beyond the estimated delivery time frames above, email us at mailorder@8ball.co.uk to let us know. We will try and track the shipment if we can or arrange a new order. Items do get stolen or go missing in the mail.

I’ve only received part of my order, where's the rest of it?

If you've ordered more than one item then depending on stock levels we will dispatch the parts of your order we have at any one time. Check your emails regularly as you will receive a copy of the sales invoice for items dispatched, which if necessary will show the ‘Items remaining on your order’. If everything is available on your order then we will send it either Recorded Delivery or Special Delivery depending on its value for insurance purposes. Otherwise we will send individual items on your order First Class mail. The price you pay for postage when ordering is the price you pay, we don’t charge you extra for shipping items on your order individually. We don't have access to your card details at any time so it’s impossible to for us to.

What size am I?

We don’t know! Go take a look at your favourite T-Shirt and look at the size. If that’s what you’re happy with then go with that, or check out the size chart below for guidance. Just be aware that Ubiquity, Ropeadope & Blue Note T-Shirts are printed on fitted T-Shirts which are as they sound, more fitted and so will be tighter cut. Most of the other designs are regular T-Shirt. If you don’t know what size you are, then you’ll need a tape measure. Measure from under arm to under arm across your chest, then multiply by two. That’s your chest measurement. Now check the size chart below.

Mens Size Guide

Extra Small - 34" chest

Small - 36" chest

Medium - 38/40" chest

Large - 42/44" chest

XL - 48" chest

Ladies Size Guide

Small - (8-10) is to fit 32/34” chest (81/86cm)

Medium - (12-14) is to fit 36/38” chest (91/97cm)

Large - (16-18) is to fit 40/42” chest (102/107cm)

* All sizes are approximate.

I don't have a credit or debit card. Can I send an order in the post/mail?

Yes. You’ll need an order form. If you have a catalogue then there is one already made out for you, or click here for an order form to print out. Failing that, write us a clear letter and don’t forget to include your payment in cheques or postal order made out to 8Ball Mail Order Ltd. Please allow an extra 10 days for postage to us and for cheques to clear on Mail Orders. If you want to send cash you do so entirely at your own risk, we cannot be held responsible if your cash doesn’t reach us. It’s up to you to make sure you send it recorded delivery.

I live abroad and I’m not sure what the UK price for my order is in my local currency. How do I find out?

Click this link, it will take you to currency converter where you can select your local currency. Its updated every day with the current exchange rate.

I'm in America. Do you take $ checks or money orders?

No. We can only accept payment in £ Sterling (UK currency). Do not under any circumstances send us payment in any currency other than £ Sterling. You can get a Sterling money order from your bank. Make it payable to 8Ball Mail Order Ltd and send it in the mail to us along with your order & address.

I have registered with you already but now my password doesn't work. Why not?

Usually this because when you registered, you either used a different email address or you spelled the email address wrongly. If you have a current order with an incorrect email address then you won’t have received an order confirmation email. Please email us giving us your name, post or zip code and the item you ordered so we can take a look at your order and give you the email address you entered. Then you can log in and update you details.
If you haven’t got a current order then just re-register making sure the details are correct.

When I enter my email address and password, it keeps saying my password is wrong. Why?

Again, make sure you are using the same email address. We have customers who change their email address regularly and forget which one they have registered with us. In any case, as long as you don’t have a current order with us you can re-register using the correct details. Otherwise please email mailorder@8Ball.co.uk with your problem and we will do our best to help you out.

Can you print my design/artwork onto a t-shirt?

Yes we can! We print some of our own Funny/Slogan/Offensive T-Shirts. If you want a one colour design we can help. We do a lot of this for the bands in our Unsigned Bands Forum. They even get their designs put onto the 8Ball website alongside the worlds greatest bands!

I run a store and would be interested in wholesale prices. Can you send me information?

Sure we can do wholesale on some ranges. It all depends on what you want to order. Have an idea of which designs you would like then email wholesale@8Ball.co.uk and one of our friendly staff will help you out.