Help
I would like to return an item
Before returning an item you must obtain a returns authorisation from us.
We will authorise the return of an item in the following cases:
Exchange
You may return any unworn and unwashed item to us for free size or design exchange. If you are a UK customer you need to ensure your item is returned to us within 28 days of you receiving it. For customers outside the UK this period is extended to 45 days.
- We will only refund postage if the return is a result of our error.
- We cannot refund or exchange a worn or washed item for any reason.
Faulty or damaged item
You may return any item that was faulty or damaged when received for a replacement or refund. If this case arises, in order for us to resolve the matter quickly and efficiently you need to contact us within 48 hours of receiving the goods. You will need to retain all packaging and labels received with your parcel, otherwise you may invalidate any claim. In cases where items have been sent out damaged or faulty we will also refund the return postage.
- We will only refund postage if the return is a result of our error.
- We cannot refund or exchange a worn or washed item for any reason.
- Please see our Returns Policy for more information.
Duplicate or incorrect item
You may return any duplicate or incorrect item sent to you as a result of our error for an exchange for the correct item. In these cases we will also refund the return postage.
- Please see our Returns Policy for more information.
Click 'View order history' below to access your order details (you will need to be signed in). Then select the item you would like to return and follow any on-screen instructions.
2Kool 2B True
