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Returns Policy

Our no hassle returns policy is valid for 28 days from receipt of an item. If when you receive your order you want to change for a different size, colour, you are not happy with the item or you have just changed your mind, we advise you contact us immediately following the steps below.

Our returns procedure

1. Returns authorisation
   

   Before returning any item please follow our returns authorisation procedure by logging in or clicking the 'I would like to return an item' link below.
   
   If you are eligible to return an item, we will email you a returns authorisation number along with details on how and where to send your return. Please note that we reserve the right to refuse any return which does not include a returns authorisation number.

   If an item is damaged or faulty, you must retain all packaging and contact us within 48 hours of receiving your order.

   Sale items will be clearly marked prior to purchasing. You cannot return Sale Items for any reason, so please be aware of this before ordering.

   I would like to return an item »
2. Packing and posting the item
   

   Wrap the item securely and attach the cut off returns label we will have emailed you to the front. We advise you keep all proof of postage, and ensure the item you are returning reaches us within 28 days from the date you received your item from us. We offer extended returns deadlines only over the Christmas period.

3. Replacement or refund
   

   We will ask you if you would like us to exchange the item (provided it is still available) or refund your payment.