01 – Find your new favourite t-shirt from our huge range and place your order with your mobile, tablet or desktop
02 – A new shirt is born! A large number of shirts are printed right here at 8Ball HQ, so as soon as you order we can make the exact shirt you want. Other shirts come from one of our official suppliers and are identified as an exclusive item on the product page.
03 – Our eagle eyed Quality Control team make sure your t-shirt meets our top standards before it’s packed up
04 – Your order is out the door and on it's way to you.
05 – High five the postman and Happy New Tee Day!
06 – Share a selfie of you in your new 8Ball gear with #8balltees on Twitter and Instagram, or post to our Facebook wall!
All postage rates are calculated by weight both for UK and overseas orders and are covered by insurance for your order value.
Dispatch Time (Lead time)
Our 8Ball Originals (items with the yellow t shirt icon), Newsthump, Ray Lowry Brand, OneTen and Deathray Apparel ranges are made to order and usually have an estimated dispatch of 2-3 working days, though at peak times this can take slightly longer. If you require your item for a specific date then please let us know and we will do all we can to help accommodate this.
Please be advised that 8Ball.co.uk is not a stock list, we don't hold stock of items for immediate dispatch. Instead, we create our items as orders are placed. Imported items can have a slightly longer estimated dispatch time, though we will always do what we can to get your items to you as quickly as possible. Please check the product pages and confirmation emails for estimated dispatch times. If you are unsure of the estimated dispatch time of an item or you require an item for a specific date, please contact our Customer Services firstname.lastname@example.org and we will be more than happy to help.
If you order multiple items, we will dispatch items as they become available to you. This may result in your order getting to you over multiple deliveries. This does not affect the postage you have paid.
We do our best to keep in contact with all our suppliers and in the unlikely event of a delay, we will inform you via your provided e-mail. If you really want the t-shirt super quick, we are happy to help so please contact us and we will do our best to give you an estimated delivery time for that item.
Once your order has been dispatched you will receive an email confirmation showing which items have been sent out. If your order is split on different deliveries, an e-mail will be sent detailing what is in each parcel.
All UK orders with a value of under £35.00 are dispatched by Second Class mail and usually take 3-5 working days from the point of dispatch. Parcels containing one or two t-shirts are usually posted through standard letterboxes without any problems. Larger items such as hoodies, sweatshirts, and parcels with 3 or more items are sent on a tracked Royal Mail service.
All overseas orders are sent by an untracked Priority Airmail and delivered by your national postal carrier unless otherwise specified. Unfortunately, we’re not able to arrange expedited delivery on overseas orders.See the table below for standard estimated delivery times. Please note that this table is a guide only and delivery can vary from area to area.
|Europe||5-10 working days|
|North America||5-15 working days|
|Rest of World||5-20 working days|
* Please note that some locations such as Greece, Italy, India, Middle and Far Eastern Countries can take longer than stated due to local Postal Services.
If you place a large order >£100 and your delivery is an overseas delivery then your shipping may be recalculated prior to shipping and any excess postage charges due at this point will need to be paid before we can dispatch your order to you
Orders are marked with a goods value appropriate to the parcel contents and any customs, tax or import duties are the responsibility of the recipient.
Understanding your order status
You can check on the status of an order you have made through your online account, this will show the details of the order including any lead times for your imported items. Each stage of the order process has a different status, explained below:
Processing/Payment Confirmed - This status means that your order has been received and accepted and your goods are currently being prepared prior to dispatch.
Complete - When your order is dispatched, your status changes to 'Complete', this means your order has been posted and is en route to you. Please note that ‘Complete’ is not an indication of an order being delivered.
Closed - If you have requested an order to be cancelled, this will be the status that your order will switch to.
Payment Pending - If your order stays on 'Payment Pending' for any longer than a couple of minutes then there may be an issue with the payment and you should contact our Customer Services team for assistance.
It is your responsibility to ensure that you give us your correct contact, address and delivery details. We will deliver to the address you provide us, so failure to provide the correct details may mean that your goods are sent to an incorrect address. If you have processed an order with incorrect details then it is your responsibility to contact us immediately so we can amend them. If your order has already been dispatched then regrettably 8Ball Mail Order Ltd cannot be held responsible for the missing item.
If a parcel cannot be delivered due to an incorrect address, failed delivery, non-collection from the delivery depot and it is returned to sender we will contact you upon receipt to re-arrange a delivery. There may be an additional dispatch charge if this is as a result of incorrectly provided details.
Please note that we will need to wait 15 working days from the date of dispatch before we can investigate the non-arrival of an item sent by First Class Mail. For overseas orders, we have to wait 20 working days before we can investigate any non-arrival items.
Unfortunately, we’re not able to offer order collection services from our premises.
To return an item, simply fill out the returns slip inside your delivered order and use the returns address sticker. You’ll need to cover the cost of returning your items (exceptions apply, see below) but we’ll send out exchanges at no further cost. You'll need to take to your nearest Post Office or use a courier to return the item.
If you no longer have the returns slip please email us at: email@example.com with your original order number and we'll be happy to assist.
Once we've received the order back you'll receive an email confirming the refund or exchange is complete.
Sale items are clearly marked and are non-returnable.
ExchangesWhen you are filing for your return, you can select to return an order for exchange. You will then be asked to provide details on what you would like to exchange the for. Please remember to state the size and colour of any exchange. If exchanging for a different item then it can be useful to include a link to the item you wish to exchange it for, though if we are not sure then we will get in touch when the return is being processed. If you have any questions please email firstname.lastname@example.org
For any items being returned for a refund, the payment will be processed on the same day the return has been processed and reimbursed to the original payment method.
If you paid with a debit or credit card please be advised that this can take 3-5 working days to show on your account.
If you paid with PayPal you will receive an email confirmation from PayPal to confirm your refund within a few minutes.
If you're returning items from our Buy 3 Get 1 Free Multibuy range then you will be charged for any items that you are keeping.
We can only authorise one return per order.
I’ve received the wrong item/ I’ve a faulty or damaged item
We want you to be happy with your new order, but if you’ve received an incorrect shirt or a faulty or damaged item, then please contact us by emailing email@example.com.
To allow us to resolve this as quickly as possible please provide photos to help us confirm any errors and we can usually have a replacement out within 24 hours without the need to return any faulty items. Please retain all packaging and labels received with your parcel, otherwise you may invalidate any claim.
If we’re not able to confirm a fault and we require the t-shirts to be sent back to us then we will reimburse any postage costs incurred on faulty items.
I’ve received too many items/I’m missing an item
Please contact us by emailing firstname.lastname@example.org and we’ll look into this as soon as possible. If you’re missing an imported item please refer to your order confirmation for lead times.
I’ve lost my returns number
We’ll still have this on file so please contact us by emailing email@example.com or through the Contact Us box at the side of your screen.
Christmas Returns Policy
We know that many items that are bought in November and December are Christmas gifts. We also know that as much as you might think that Dave wears a medium t-shirt, there is a chance that he is a large, or he just doesn’t like Nickelback as much as you think he does.
For this reason, any items purchased between the 1st November and Christmas are eligible for to be returned* either for an exchange or refund so long as a returns request is submitted before the 31st January 2022.
*All items must be returned in an 'as new' condition, with tags where applicable, unwashed and unworn (trying an item on does not class it as worn).