To return an item, simply fill out the returns slip inside your delivered order and use the returns address sticker. You’ll need to cover the cost of returning your items (exceptions apply, see below) but we’ll send out exchanges at no further cost. You'll need to take to your nearest Post Office or use a courier to return the item.
If you no longer have the returns slip please email us at: firstname.lastname@example.org with your original order number and we'll be happy to assist.
Once we've received the order back you'll receive an email confirming the refund or exchange is complete.
Sale items are clearly marked and are non-returnable.
ExchangesWhen you are filing for your return, you can select to return an order for exchange. You will then be asked to provide details on what you would like to exchange the for. Please remember to state the size and colour of any exchange. If exchanging for a different item then it can be useful to include a link to the item you wish to exchange it for, though if we are not sure then we will get in touch when the return is being processed. If you have any questions please email email@example.com
For any items being returned for a refund, the payment will be processed on the same day the return has been processed and reimbursed to the original payment method.
If you paid with a debit or credit card please be advised that this can take 3-5 working days to show on your account.
If you paid with PayPal you will receive an email confirmation from PayPal to confirm your refund within a few minutes.
If you're returning items from our Buy 3 Get 1 Free Multibuy range then you will be charged for any items that you are keeping.
We can only authorise one return per order.
I’ve received the wrong item/ I’ve a faulty or damaged item
We want you to be happy with your new order, but if you’ve received an incorrect shirt or a faulty or damaged item, then please contact us by emailing firstname.lastname@example.org.
To allow us to resolve this as quickly as possible please provide photos to help us confirm any errors and we can usually have a replacement out within 24 hours without the need to return any faulty items. Please retain all packaging and labels received with your parcel, otherwise you may invalidate any claim.
If we’re not able to confirm a fault and we require the t-shirts to be sent back to us then we will reimburse any postage costs incurred on faulty items.
I’ve received too many items/I’m missing an item
Please contact us by emailing email@example.com and we’ll look into this as soon as possible. If you’re missing an imported item please refer to your order confirmation for lead times.
I’ve lost my returns number
We’ll still have this on file so please contact us by emailing firstname.lastname@example.org or through the Contact Us box at the side of your screen.
Christmas Returns Policy
We know that many items that are bought in November and December are Christmas gifts. We also know that as much as you might think that Dave wears a medium t-shirt, there is a chance that he is a large, or he just doesn’t like Nickelback as much as you think he does.
For this reason, any items purchased between the 1st November and Christmas are eligible for to be returned* either for an exchange or refund so long as a returns request is submitted before the 31st January 2022.
*All items must be returned in an 'as new' condition, with tags where applicable, unwashed and unworn (trying an item on does not class it as worn).