Our no hassle returns policy is valid for 60 days from receipt of an item.
If you want to return an item then you will need your order number and the email used when placing the order and can be managed through our returns portal:
Return An Item
You can return and item for exchange, refund or for a store credit. All we ask is that the item is in it's original unworn and unwashed state with any tags still attached. Trying on an item does not affect the item (so long as you do not stain the item with makeup or deodorant)
Once you have filed for your return and included details on what type of return it is, you will receive an email with the details in regards to returning the item.
Items received back with us without a returns reference number may be refused.
You’ll need to cover the cost of returning your items (exceptions apply, see below) but we’ll send out exchanges at no further cost.
We can only authorise one return per order.
Sale items are clearly marked and are non-returnable.
Exchanges
When you are filing for your return, you can select to return an order for exchange. You will then be asked to provide details on what you would like to exchange the for. Please remember to state the size and colour of any exchange. If exchanging for a different then it can be useful to include a link to the item you wish to exchange it for, though if we are not sure then we will get in touch when the return is being processed.
We can only authorise one return per order.
Refunds
For any items being returned for a refund, the payment will be processed on the same day the return has been processed and reimbursed to the original payment method.
If you paid with a debit or credit card please be advised that this can take 3-5 working days to show on your account.
If you paid with PayPal you will receive an email confirmation from PayPal to confirm your refund within a few minutes.
If you're returning items from our Buy 3 Get 1 Free Multibuy range then you will be charged for any items that you are keeping.
We can only authorise one return per order.
Other Issues
I’ve received the wrong item/ I’ve a faulty or damaged item
We want you to be happy with your new order, but if you’ve received an incorrect shirt or a faulty or damaged item, then please contact us by calling 0844 322 1212, emailing help@8ball.co.uk.
To allow us to resolve this as quickly as possible please provide photos to help us confirm any errors and we can usually have a replacement out within 24 hours without the need to return any faulty items. Please retain all packaging and labels received with your parcel, otherwise you may invalidate any claim.
If we’re not able to confirm a fault and we require the t-shirts to be sent back to us then we will reimburse any postage costs incurred on faulty items.
I’ve received too many items/I’m missing an item
Please contact us by calling 0844 322 1212, emailing help@8ball.co.uk and we’ll look into this as soon as possible. If you’re missing an imported item please refer to your order confirmation for lead times.
I’ve lost my returns number
We’ll still have this on file so please contact us by calling 0844 322 1212, emailing returns@8ball.co.uk or through the Contact Us box at the side of your screen.
Christmas Returns Policy
We know that many items that are bought in November and December are Christmas gifts. We also know that as much as you might think that Dave wears a medium t-shirt, there is a chance that he is a large, or he just doesn’t like Nickelback as much as you think he does.
For this reason, any items purchased between the 1st November and Christmas are eligible for to be returned* either for an exchange or refund so long as a returns request is submitted before the 31st January 2017.
*All items must be returned in an 'as new' condition, with tags where applicable, unwashed and unworn (trying an item on does not class it as worn).
