Returns

CHRISTMAS RETURNS POLICY

We all know that now matter how much you think that Keith is a medium t shirt size, there is a chance that he isn't. For that reason, any orders placed between 01/11/2016 and 31/12/2016 have an extended returns window. You can return for refund or exchange until the 31/01/2017 and we will gladly sort it out for you, no hassle, just the way you like it. 

 


 

 

Our no hassle returns policy is valid for 28 days from receipt of an item (40 days for international orders).

If, when you receive your order you want to change any item for a different size or colour, you are not happy with the item or you have just changed your mind, we advise you contact us immediately by calling 0844 322 1212, emailing returns@8ball.co.uk or using the Contact Us box at the side of your screen.

Please specify your order number and whether the item being returned is to be exchanged or refunded. If the return is for an exchange, please specify the item that it is to be exchanged for as well as the size and colour of the replacement.

Once you have done this, we’ll provide you with a returns reference number, which needs to be visible on the outside of your parcel as well as our returns address and guidelines for returning your items.

Items received back with us without a returns reference number may be refused.

The items need to be in the original and re-sellable condition: unworn, unwashed and with all tags intact (where applicable). 

You’ll need to cover the cost of returning your items (exceptions apply, see below) but we’ll send out exchanges at no further cost.

We can only authorise one return per order.

Sale items are clearly marked and are non-returnable.

Exchanges

If you wish to exchange and item you have had delivered, please contact us to let us know which item, size and colour you wish to exchange it for.

Once you've let us know, we will provide you with a returns number and details on how to get your shirt back to us. There's no need to place a new order, for the new item we'll do this for you.

Once we’ve processed this for you, we’ll include a note within your original order summary providing you with your new order number, the date it's processed and any lead times on your items.

We can only authorise one return per order.

Refunds

For any items being returned for a refund, the payment will be processed on the same day we receive the return back with us and reimbursed to the original payment method.

If you paid with a debit or credit card please be advised that this can take 3-5 working days to show on your account.

If you paid with PayPal you will receive an email confirmation from PayPal to confirm your refund within a few minutes.

If you're returning items from our Buy 3 Get 1 Free Multibuy range  then you will be charged for any items that you are keeping. 

We can only authorise one return per order.

Other Issues

I’ve received the wrong item/ I’ve a faulty or damaged item

We want you to be happy with your new order, but if you’ve received an incorrect shirt or a faulty or damaged item, then please contact us by calling 0844 322 1212, emailing returns@8ball.co.uk or through the Contact Us box at the side of your screen.

To allow us to resolve this as quickly as possible please provide photos to help us confirm any errors and we can usually have a replacement out within 24 hours without the need to return any faulty items.  Please retain all packaging and labels received with your parcel, otherwise you may invalidate any claim.

If we’re not able to confirm a fault and we require the t-shirts to be sent back to us then we will reimburse any postage costs incurred on faulty items. 

I’ve received too many items/I’m missing an item

Please contact us by calling 0844 322 1212, emailing returns@8ball.co.uk or through the Contact Us box at the side of your screen and we’ll look into this as soon as possible.  If you’re missing an imported item please refer to your order confirmation for lead times.

I’ve lost my returns number

We’ll still have this on file so please contact us by calling 0844 322 1212, emailing returns@8ball.co.uk or through the Contact Us box at the side of your screen.


Christmas Returns Policy

We know that many items that are bought in November and December are Christmas gifts. We also know that as much as you might think that Dave wears a medium t-shirt, there is a chance that he is a large, or he just doesn’t like Nickelback as much as you think he does.

For this reason, any items purchased between the 1st November and Christmas are eligible for to be returned* either for an exchange or refund so long as a returns request is submitted before the 31st January 2016.

*All items must be returned in an 'as new' condition, with tags where applicable, unwashed and unworn (trying an item on does not class it as worn).

Size Guide

Mens Sizing

Click For More Info
Shirt Size Chest Size (inches) Length (inches) Chest Size (cm) Length (cm)
Small 34-36 27 86-91 68
Medium 36-38 28 91-96 71
Large 40-42 29 101-106 73
XL 44-46 31 111-116 78
2XL 46-48 32 116-121 81
3XL 50-52 33 127-132 83

Womens Sizing

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Shirt Size Chest Size (inches) Length (inches) Chest Size (cm) Length (cm)
6-8 30-32 24 76-81 61
8-10 32-34 25 81-86 63
10-12 34-36 26.5 86-91 67
12-14 36-38 27 91-96 68
14-16 38-40 27.5 96-101 70
16-18 40-42 28 101-106 71

Kids Sizing

Click For More Info
Shirt Size Chest Size (inches) Chest Size (cm) Childs Height (CM)
1-2 Years 18-20 45-50 86-91
2-3 Years 20-22 50-55 91-96
3-4 Years 22-24 55-60 101-106
5-6 Years 26-28 66-71 111-116
7-8 Years 30 76 116-121
9-11 Years 32 81 127-132
Delivery & Shipping Information

Delivery Costs

Region

Delivery Service

Order Subtotal

Shipping Cost

U.K Standard Delivery Up to £50 £1.95
U.K Standard Delivery Over £50 Free
U.K Special Delivery Any £8.50
International Standard Delivery Up to £26 £4.00
International Standard Delivery Up to £60 £7.00
International Standard Delivery Over £60 £9.00

 Shipping Times

Region

Delivery Service

Delivery Time From Dispatch

United Kingdom Standard Delivery 3-5 Working Days
United Kingdom Special Delivery Next Working Day*
Europe Standard Delivery 5-7 Working Days
USA Standard Delivery 5-7 Working Days
Rest of World Standard Delivery 7-14 Working Days


Next Day Delivery items ordered before 12 noon GMT will be dispatched the same day and delivered the next working day. If a Next Day Delivery order is placed on Friday this would be delivered on Monday. Orders placed after 12 noon GMT would be dispatched the next working day. Next Day Delivery items ordered over a weekend would not be dispatched until the following Monday and delivered on the Tuesday.

For more delivery information please click here

The times above are a guide and can vary from country to country, for more information please free to drop an email to help@8ball.co.uk and we will be more than happy to help.